Privacy Policy

Introduction

Welcome to CheerHit ("we", "our", or "us"). CheerHit is an operating system for cheerleading clubs. Clubs use our web dashboard to manage teams, rosters, schedules, competitions and attendance, and athletes use our mobile app to hold their own profile, join a club, follow their schedule and confirm whether they are coming to each session. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at https://www.cheerhit.com.

By using CheerHit, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the service.

Information We Collect

Account Information

When you create an account, we collect your name and email address, and a securely hashed version of your password. If you sign in with Google or Apple, we receive your name and email address from that provider, along with a stable identifier that lets us recognise you when you return.

Athlete Profile

An athlete may add a profile photo, a city, the positions they play, the highest level they have reached, their date of birth, their time zone and their preferred language. The date of birth is used to put birthdays on the club calendar and to help clubs manage age divisions.

Club and Roster Data

A club's owners, administrators and coaches enter and manage information about their club: teams, rosters, schedules, competitions, venues, attendance records and the reasons given for missing a session. Some of the athletes concerned are minors. Where an athlete holds their own account, that athlete provides part of this information themselves. Clubs are responsible for obtaining any consents required (including parental or guardian consent for minors) before entering an individual's information into CheerHit.

Device and Usage Data

When you use our mobile app, we collect data about how the app is used and how it performs: screens visited and actions taken, app version, device model and operating system, crash reports and performance measurements, and a device identifier generated by our analytics tools. If you enable notifications, we store a push token so we can deliver reminders about your sessions. An approximate location (typically country or region) may be derived from your IP address by our analytics tools. We do not collect precise location, and the app does not request access to your device's location.

This data is linked to your account, so that we can tell which account a crash or a session belongs to. It is not used to track you across other companies' apps or websites, and we do not use it for advertising.

You can turn off crash reporting at any time in the app's settings.

Website Usage and Error Reports

On our website, we use PostHog to understand how the service is used and to find and fix problems. PostHog records the pages you visit, the buttons and links you use, how quickly pages load, your browser and type of device, and an approximate location (country and city) worked out from your IP address, which is not itself stored. Once you are signed in, it also records your account identifier, name and email address, so that this activity is linked to your account. PostHog keeps a cookie and local storage in your browser so that it can recognise your visits.

In the app itself (the club dashboard, the pages to sign in, create an account or join a club, and our own admin pages), but not on the rest of the website, PostHog also records sessions: a replay of what appears on screen as you use a page, with technical details such as load times and browser console messages. What you type into form fields is hidden from these recordings, and they are deleted after 30 days.

When something goes wrong, on the website or on our servers (including requests made by the mobile app), we send PostHog an error report with the technical details and, where known, your account identifier.

This data is stored on PostHog's servers in the European Union and is not used for advertising. Our lawful basis is our legitimate interest in understanding and improving the service and keeping it working.

App Installations

When you sign in to the mobile app, CheerHit records the installation you signed in on. That record holds an installation identifier generated by the app itself, the app's version and build number, the device model, the operating system version, the device's language, when that installation was first and last seen, and the versions of the app it has run with the date each was first seen. It is linked to your account.

We keep it for three reasons only: so that we can help you when you report a problem, knowing which version you are running, so that we can tell which versions of the app are still in use before we change or retire part of the service they depend on, and so that we can tell how quickly new versions reach the installations in use. Our lawful basis is our legitimate interest in supporting the app and keeping it working on the versions people actually have installed.

The installation identifier is generated by the app and exists only on that device and in our own systems. It is not your device's advertising identifier, serial number or hardware identifier, it cannot be used to recognise you outside CheerHit, and it ceases to exist when you uninstall the app. This record does not include what you do in the app, how often you open it, or where you are.

We keep it for 180 days after an installation last contacts us, after which it is deleted automatically. It is also deleted when your account is deleted. You can ask us for a copy of it, or ask us to delete it, at contact@cheerhit.com.

Activity Record

For each day you use CheerHit, we record that you used it and whether it was on the website, in the mobile app, or both. Nothing else is recorded with it: not the time, not what you did, not how often, and not where you were (the country you connect from is kept separately, see Country). We use it to understand how CheerHit is used over time (for example how many people use it each week, and whether clubs keep using it) so we can improve the service, and to help you when you contact us. Our lawful basis is our legitimate interest in understanding and improving the service. Each day's record is deleted automatically after about 13 months, and all of it is deleted when your account is deleted.

Country

When you use CheerHit, we record the country you are connecting from, as worked out by our hosting provider from your connection. We keep only the country, not your IP address, your city or any more precise location, and only the most recent one: each new visit replaces it. (While you are online, a city-level location is also kept for a few minutes, see Online Status.) We use it, together with other accounts, to see which countries CheerHit is used in. Our lawful basis is our legitimate interest in understanding where the service is used. It is deleted when your account is deleted.

Online Status

While you have CheerHit in front of you (a website tab that is showing and that you have used in the last 10 minutes, or the mobile app on screen), CheerHit tells us every two minutes that you are online. With that, we record whether you are on the website or in the mobile app, when you came online, and your approximate location as worked out by our hosting provider from your connection: country, region, city, and a position rounded to about 11 km. We do not record your IP address, what you are doing, or which page or screen you are on. We use it to show the CheerHit team who is using the service right now, on a map, with your name, photo and the kind of account you have, so that we can understand how CheerHit is used and help people while they are using it. It is never shown to clubs or to other members. Our lawful basis is our legitimate interest in running and supporting the service. It is not kept as a history: it is deleted automatically about 10 minutes after you stop using CheerHit, straight away when the mobile app leaves the screen, and when your account is deleted.

AI Coach Conversations

CheerHit Pro includes an AI cheer coach in the mobile app. When you send it a message, we send that message, the earlier messages of the same conversation, your name, your language, and the positions and highest level on your athlete profile to OpenAI's API, which writes the answer. Versions of the mobile app up to 1.9.0 send them to Google's Gemini API instead; the app names the company before your first question. When your question is about your own club life, such as your next event, the coach can also look up, as you, your club's name, your upcoming events (their title, type, description, date, time and place, and your answer to each), the teams you are on, and the polls waiting for your vote (their question and choices), and send them to the same company with your question. It sees only what the app already shows you, and never looks up other members' answers or profiles. Nothing is sent until you send a message, and what is sent is used only to answer you. Neither OpenAI nor Google uses it to train or improve its models, and each keeps it only for a limited time to detect misuse of its service (up to 30 days at OpenAI). Our lawful basis is your consent, which the app asks for before your first question, naming the company that will receive it, and asks for again if that company changes. You can withdraw it at any time in the app's Settings, and nothing more is sent after that. So that we can check the quality and cost of the coach's answers, each question and answer, together with the instructions the coach is given, what it looked up in your club and your account identifier, is also recorded in PostHog (see Website Usage and Error Reports).

We keep your conversations so that you can come back to them. A conversation you remove from your history disappears from the app at once and is permanently deleted within a day, and all of your conversations are deleted when your account is deleted. Please do not include information about other people, or sensitive details such as an injury, in your questions: the coach does not assess injuries, and a coach or a medical professional is the right person to ask.

You can add a photo or a short video of a stunt to a question. The photo or video never leaves your phone: the app reads it on the phone, using Google's MediaPipe, and turns it into body-position measurements, the positions of joints such as the shoulders, hips and knees, frame by frame, for each person it shows. Only these measurements are sent to us, with technical facts about the file (its length, dimensions and frame rate), never the image or its sound. A summary of the measurements is sent with your question to the company that writes the coach's answers (see above), under the same consent and on the same terms as your messages, and is part of what is recorded in PostHog. We also keep the measurements in a private storage space with Cloudflare in the European Union, so that the coach can refer back to them later in the conversation and so that we can check the quality of its answers. They describe positions only: we never use them to recognise anyone, or for advertising. They are deleted with the conversation, and when your account is deleted. The app keeps a small still image of the photo or video on your phone only, to show it in the conversation; it is deleted with the conversation and when you sign out. The measurements also describe anyone else in the photo or video, such as teammates, some of whom may be under 18, so please only add one when the people in it agree. MediaPipe sends Google statistics about how the tool performs and is used in the app; Google states that it does not send the photo or video itself.

If you rate one of the coach's answers, we keep your rating with the conversation.

Videos

The mobile app lets an athlete send a video of their training, up to 2 minutes 45 seconds long, to the coaches of one or more of their teams, so that the coaches can watch it and give feedback. It also lets a coach send a video of the same length, for example of a routine filmed at training, to a whole team they coach, so that its athletes can watch it.

When you send a video, we store:

• the video itself, including its sound, and a still image taken from it to represent it
• facts about the file: its size, length, dimensions, frame rate and format
• the note you may add to it
• the teams and clubs you sent it to, when you sent it, whether its coaches have watched it and, for a video sent to a whole team, who has opened it
• the comments written about it, by you and by your club's staff, including the moment in the video a comment refers to

Before a video leaves your device, the app converts it to a standard format and removes the information that cameras embed in video files, such as the place where it was filmed and the device that filmed it.

We do not analyse what your videos show. We do not use them to recognise anyone's face or body, we do not use them to train artificial intelligence, and we do not use them for advertising.

Who can see a video. A video you send to your team's coaches can be seen by:

• you
• the people who coach that team (its head and assistant coaches)
• the owner and the administrators of that team's club

Nobody else can see it: not your teammates, not the club's other members, and not the coaches of any other team. The club's owner and administrators can see it so that no exchange between one adult and one athlete, many of whom are minors, takes place out of the club's sight.

Who can see a video is decided each time it is opened. A coach who starts coaching the team later can see the videos already sent to it, and a coach who stops coaching the team can no longer see them. If you also coach the team you sent a video to, you see your own video as its sender, never as one of its coaches.

Videos a coach sends to a team. A video a coach sends to a whole team can be seen by the coach who sent it, the athletes of that team, its head and assistant coaches, and the owner and administrators of its club. Nobody else can see it. Here too, who can see it is decided each time it is opened: an athlete who joins the team later can see the videos already sent to it, and one who leaves the team or the club can no longer see them. Only the team's coaches and the club's owner and administrators can write comments on it; its athletes can read them. The coach who sent it, the team's coaches and the club's owner and administrators can see how many people have opened it. When a coach sends a video to a team you are on, the app may notify you; the notification names the coach and the team, never the note.

Everyone who can see a video sent to a team's coaches can read and write comments on it. Each team you send a video to has its own conversation, which the staff of your other teams cannot read. Notifications about a comment do not show the comment's text on your lock screen.

Anyone allowed to watch a video can save a copy of it to their phone from the app, and could also film or record their screen while watching it. A copy saved to a phone is outside CheerHit: deleting the video, the end of its 180 days or its removal by us does not delete that copy. Only send a video you are comfortable for these people to see and to keep.

If you leave the club. When you leave a club, its members can no longer see the videos you sent to its teams. You can still watch those videos and read their comments until they are deleted, but you can no longer reply.

Other people in a video. A video may show other people, for example teammates in a stunt. Only send a video in which the other people shown would expect to be seen by the people it is sent to, who see them at training. A video a coach sends to a whole team often shows athletes of that team, many of whom are minors, to their own teammates. If you appear in a video someone else sent and you want it removed, you can ask the person who sent it, ask your club, or write to us at contact@cheerhit.com. We will look at the video and, where your request is justified, delete it or ask its sender to.

Reports. If a comment on your video worries you, you can report it from the app. A report is sent to CheerHit only, never to the club and never to the person who wrote the comment. A coach or administrator can report a video to us, and so can an athlete who can see a video a coach sent to their team, or a comment on it. We review reports, and we may delete a video or a comment, restrict an account, or, where the law requires it, inform the competent authorities.

CheerHit staff. Our staff can see information about a video (who sent it, to which team and club, when, its size and length, how many comments it has, when it will be deleted, and any report made about it), but not the video itself, and not the text of its comments unless a comment has been reported to us. A member of our staff may watch or remove a video only for one of the following reasons: a report about it or about one of its comments, a support request from you or from someone who appears in it, a request from a court or a public authority, or a security incident. Each time, the reason must be recorded before the video can be opened, access lasts a few minutes, and the access is written to a log that we keep for one year. Like any service that stores files, the small number of people who administer our storage could technically read the files it holds. Our rules allow them to do so only in the cases above.

How long we keep a video. A video sent to a team stays available to that team for 180 days. After that, the video, its comments and its conversations are deleted automatically. You can delete a video at any time from the app: the video, its still image, its conversations and all of their comments are deleted straight away, for everyone. Copies that people saved to their phone before then are not deleted (see above). If your club is deleted, the conversations with that club are deleted. If you delete your account, every video you sent is deleted with it, and the comments you wrote on other people's videos are erased and shown as coming from a deleted account. One exception: a video or a comment that has been reported to us is kept until the report is closed and for 90 days after, even if it is deleted in the meantime, so that we can act on the report and answer any follow-up. While it is kept, it is hidden from everyone once it has been deleted.

Why we can use your videos. We store your video and show it to the coaches of the teams you chose because that is the service you asked for: our lawful basis is the performance of our contract with you, or with the parent or guardian who operates your account. Showing your video to your club's owner and administrators, handling reports, and the strictly limited access by our staff described above rely on our legitimate interest, and the club's, in protecting athletes, most of all minors, and in keeping the service safe and secure. Where a court or public authority requires us to disclose a video, our lawful basis is our legal obligation. Showing other people who appear in a video to the sender's coaches relies on the legitimate interest of athletes in receiving feedback on their training from the staff who already coach them. Showing a video a coach sends to a whole team to that team's athletes and coaches and to the club's owner and administrators, including the athletes who appear in it, relies on the legitimate interest of the club and its athletes in training together: the team already sees each other at training, and these videos are how a coach shows the team its own routine.

Competition Organizers

If you run cheerleading competitions and ask for early access to CheerHit for organizers through the form on our website, we keep what you enter in it: your name, email address and organization, how many competitions you run each year, and, if you give them, your country and your message. We keep them together with the language of the page and the date you sent the form. We email a copy to the CheerHit team, and we email you a confirmation. We use this information only to contact you about CheerHit for organizers. Our lawful basis is our legitimate interest in answering your request. We keep it for 12 months after you last send the form, after which it is deleted automatically. You can ask us to delete it sooner at contact@cheerhit.com, and it is also deleted if you delete a CheerHit account that uses the same email address.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and secure your account, and to verify your email address
• To provide and operate the service, including profiles, rosters, schedules, competitions and attendance
• To let athletes send training videos to their coaches and receive feedback, and to handle reports about videos and comments
• To send notifications and emails about your club's activity, such as event reminders, schedule changes and invitations
• To process club subscriptions and manage billing
• To answer the questions you ask the AI coach, if you use it
• To review reports about profiles and keep the service safe
• To let people follow each other, show on profiles the moments clubs have recorded, and let people cheer them
• To communicate with you and respond to your enquiries, including requests for early access from competition organizers
• To show the CheerHit team who is using the service right now, and roughly where
• To diagnose crashes, measure performance and improve the service
• To comply with legal obligations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We do not share your personal information with third parties for their own promotional purposes.

We share information with a limited number of trusted service providers strictly to operate the service:

• Stripe, to process subscription payments made on our website
• RevenueCat, to manage subscriptions purchased inside our mobile app
• Google (Gemini API), to write the AI coach's answers in versions of the mobile app up to 1.9.0
• Google (MediaPipe), which receives statistics about how the tool that reads a photo or video for the AI coach performs in our mobile app
• Google (reCAPTCHA), to protect our website's forms, such as sign-up, sign-in and the organizers' early-access form, against automated abuse
• Google (Places API), to suggest addresses when a club adds a venue (only the text typed into the address field is sent, from our servers)
• Google Firebase, for analytics, crash reporting, performance monitoring and push notification delivery
• PostHog, for website analytics, session recordings, error reports and monitoring the AI coach's answers
• OpenAI, to write the AI coach's answers, and to check names, photos and text against our Terms and Conditions
• Resend, to send account and service emails
• Crisp, to run our support chat (what you write in it, an email address if you give one, and, when you are signed in on our website, your account's name and email address, so we know who is writing to us)
• MongoDB, to host our database
• Cloudflare, to store videos and the AI coach's body-position measurements in private storage spaces that are not publicly accessible, and to store encrypted backups of our database
• Vercel, to host our application and store uploaded files

Some of these providers are located outside your country, including in the United States. Where personal data is transferred out of the European Economic Area, that transfer is made under the safeguards required by applicable data protection law.

Videos and the AI coach's body-position measurements are stored in data centres located in the European Union. Cloudflare, which provides that storage, is a company based in the United States; where personal data may be accessed from outside the European Economic Area, that access is covered by the safeguards required by applicable data protection law.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Within the service, your information is visible to the people you would expect: your club's owners, administrators and coaches can see the members and athletes of their club, including profile details and attendance records. Those who manage the club's members can also see the day you last used CheerHit on the website and in the mobile app. Videos are narrower: a video is visible only to its sender, the coaches of the team it was sent to, the owner and administrators of that team's club, and, when a coach sends it to a whole team, that team's athletes, as described under "Videos" above.

Your CheerHit Profile

Every account has a CheerHit profile that other people can open from the mobile app by tapping your name. It shows your name and photo, the positions you play and the highest level you have reached, the clubs, teams and seasons in your club record (including clubs you add yourself), and your competition results. It shows your age and city only if you are 18 or over. It never shows your date of birth, your email address, your attendance or absences, or your parent or guardian.

People who belong, or have belonged, to one of your clubs can always open your profile. From the age of 15, anybody else on CheerHit can open it too, unless you turn this off in Settings under Profile visibility, which you can do at any time; the app tells you when your profile becomes visible. An account without a date of birth, or of somebody under 15, is never visible outside its clubs. On an account a parent or guardian operates, that parent or guardian makes the choice. We do not record who opens your profile.

You can report a profile, a club, a poll, an event's description or an answer from the AI coach to the CheerHit team, and block a profile's owner, from the app. A report keeps who sent it, who or what it is about, the reason chosen, any note you add, and a copy of what was reported as it was at that moment (a name, a profile photo or a club crest, or the text). It is read only by the CheerHit team, never by a club, and the person reported is never told who reported them. We use it to review what was reported and, where needed, to remove it or keep a profile to its clubs. A block keeps who blocked whom: neither of you can then open the other's profile, and the person blocked is not told. You can lift a block at any time in Settings, under Profile visibility. A block is deleted when either account is deleted. A report and its copy are kept until 90 days after we close the report, even if an account is deleted in the meantime, so that what was reported can still be shown to a competent authority; a copied photo or crest is kept in separate storage that only our team can reach.

Following, Moments and Cheers

In the mobile app you can follow other people, see the moments on their profile, and cheer them.

Following. When you follow somebody, we record who follows whom, whether the follow is accepted or still a request, and when. A public profile (see "Your CheerHit Profile") can be followed straight away; a profile visible only to its clubs receives a request, which its owner, or the parent or guardian who operates the account, accepts or declines. Only somebody who can open a profile can follow it or ask to. Anybody who can open your profile sees how many people follow you and how many you follow. Who follows you, and whom you follow, is shown to you, to the people you have accepted as followers, and, if your profile is public and you are 18 or over, to anybody who can open it. In anybody's list, people under 18, people without a date of birth and people whose profile is visible only to their clubs are left out for whoever is looking, unless that person owns the list or shares a club with them; the list then says that some people are hidden. If you are under 18, or your account has no date of birth, your lists are shown only to you and to the people you have accepted as followers. If your profile becomes visible only to your clubs, people outside your clubs who follow you can no longer see your profile or your moments. Nobody is told when you unfollow them, remove them as a follower, or decline their request. A block ends any follow between the two of you.

Moments. A moment is something a club recorded about you on CheerHit: a competition result of a team you competed on or coached, joining a club, joining a team for the first time, or creating a club. We create it from the club's own records and add it to your profile automatically; you can take any moment off your profile at any time, and a moment you take off is never shown again. A moment shows your name and photo, the club that recorded it, the competition or team it is about, the result and the date. It never shows your age or city. Moments on a public profile can be seen by anybody who can open it; on a profile visible only to its clubs, only by the people you have accepted as followers. People who follow you also see your moments on their home screen. A moment recorded by a club that is hidden from search is not shown to people outside that club. When CheerHit introduced moments, we created them for the current season only. If a club corrects or removes what a moment is based on, the moment is corrected or stops being shown.

Cheers. Anybody who can see a moment can cheer it. We record who cheered which moment and when. Everybody sees how many cheers a moment has, except on the moment of somebody under 18 or without a date of birth, where only its owner sees the number. Only the moment's owner can see who cheered it, and only the names of cheerers who are 18 or over: people under 18, or without a date of birth, are counted but never named.

Notifications. We can send you a push notification when somebody follows you or asks to, when your request is accepted, when your moments are cheered (at most one an hour per moment), and when a competition result is added to your profile. Each can be turned off in the app, in Settings under Notifications. They never show an age, a city or a club.

We use this information only to provide these features. We do not use it for advertising, we do not sell it, and we do not use it to suggest people to follow. Our lawful basis for following, cheering and the notifications is the performance of our contract with you, since these are features you choose to use. Our lawful basis for creating moments from your club's records and showing them on your profile is our legitimate interest, and yours, in presenting the sporting record your clubs keep, which you can take off your profile at any time.

A follow is deleted when either person ends it or blocks the other, and when either account is deleted. A moment you take off your profile is no longer shown to anybody but is kept, so that it is not created again, until your account is deleted. A moment whose club record was removed is kept but not shown, so that it can come back if the club records it again. Your moments, the cheers on them, and the cheers you gave are deleted when your account is deleted. Copies may remain for up to 30 days in the encrypted backups of our database, as described under "Data Retention".

Moderation

If we remove or change something you put on CheerHit because it breaks our Terms and Conditions (for example a profile photo, your name, your club's name or crest, a poll or an event's description), we email you what we did, why, and how to contest it. We keep a record of each decision: who it concerns, what was done, the rule it relied on, the previous and new value of anything we renamed, and an internal note written by the member of our team who decided. We keep this record for one year, even if the account is deleted in the meantime, so that the decision can still be contested and cannot be escaped by deleting an account and creating a new one. Our lawful basis is our legitimate interest, and that of everyone using CheerHit, in keeping the service safe and applying our Terms consistently.

When we remove a profile photo or a club crest, we keep the file for six months in separate storage that only our team can reach, and it no longer appears anywhere on CheerHit. We keep it only so that we can put it back if you contest the decision and we reverse it, in which case we also email you. It is deleted after six months, or straight away if the account or the club is deleted.

To check names, profile photos, club crests and text for content our Terms and Conditions do not allow, we send them to OpenAI's moderation service, which returns a score and nothing else. If the score is high enough, the content can be refused or removed automatically, without a person reviewing it first: a name, photo or crest when you save it, a comment after it is posted, and a club's crest, a poll, an event's description or an answer from the AI coach once someone reports it. We tell you when we remove something, and you can contest it. We send only the content itself, never your email address or your account identifier. OpenAI processes it on our behalf under a data processing agreement, does not keep it and does not use it to train its models. A machine never bans an account: a member of our team does.

Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When you delete your account, we delete or anonymise your personal information straight away: your account no longer carries your name, email address or profile, and you are taken off every club roster. Copies may remain for a limited time in the encrypted backups of our database, which exist only to restore the service after a failure and are deleted automatically within 30 days. When your data is no longer required, we will securely delete or anonymise it.

Videos follow their own rules, described under "Videos" above. We do not keep backup copies of the video files themselves; the notes and comments that go with them can remain in the encrypted backups of our database for up to 30 days, like the rest of our database. The record of when our staff opened or removed a video is kept for one year.

Your Rights

Under applicable data protection laws (such as the GDPR in Europe and the UK, CCPA in California, and similar regulations worldwide), you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data (the "right to be forgotten")
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

For videos: you can delete a video yourself at any time in the app. You can ask us for a copy of the videos you sent and of the comments written on them. If you appear in a video someone else sent, you can ask for it to be removed as described under "Videos" above. Because showing a video to the club's owner and administrators exists to protect athletes, we cannot turn it off for a single video; if you do not want them to see a video, you can delete it.

For following, moments and cheers: you can unfollow anybody, remove a follower, decline a request, take a moment off your profile, take back a cheer, and turn each notification off, at any time in the app. Making your profile visible only to your clubs (Settings, Profile visibility) also limits who can see your moments and lists.

The specific rights available to you may vary depending on your location. To exercise any of these rights, please contact us at contact@cheerhit.com. We will respond to your request within a reasonable timeframe as required by applicable law. If your request concerns data that a club entered about an athlete, we may direct you to the relevant club, which controls that information.

Children's Privacy

Cheerleading is a sport with many young athletes, so CheerHit is built for the reality that some athletes are minors.

Every athlete on CheerHit has their own account, held in the athlete's own name, because that is who is on the team. Where the athlete is under 18, that account must be created and operated by a parent or legal guardian, who provides the email address, holds the credentials and accepts our Terms on the athlete's behalf. We do not knowingly allow a child to create an account for themselves without a parent or guardian.

A minor's profile never shows their age or city, and a minor under 15 is never visible to people outside their clubs (see "Your CheerHit Profile").

A minor's follower lists are shown only to the minor and to the people their parent or guardian has accepted as followers, a minor's name is never shown to strangers in anybody's list, the number of cheers on a minor's moment is shown only on their own account, and a minor who cheers somebody's moment is never named. Follow requests to a minor's account are answered by the parent or guardian who operates it. Moments are created from what the club recorded and can be taken off the profile at any time.

A club's staff may also enter information about a minor athlete in order to run the club. Clubs are responsible for obtaining the consents required to do so.

Videos need particular care, because many of the athletes who appear in them are minors. A minor's video is seen only by the coaches of the team it was sent to and by the club's owner and administrators, never by other athletes, and never by our staff except in the cases described under "Videos" above. A video a coach sends to a whole team may show minors who are on that team; it is seen only by that team's athletes and coaches and by the club's owner and administrators. Because a minor's account is operated by their parent or guardian (see above), it is the parent or guardian who sends a minor's videos, and they can delete any of them at any time.

If you are a parent or guardian and you see your child in a video that someone else sent, you can ask for its removal at contact@cheerhit.com.

If you are a parent or guardian and you believe a child's information has been provided to us without the appropriate consent, or you want that information deleted, please contact us at contact@cheerhit.com and we will act on it and work with the relevant club.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will notify you by email prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: contact@cheerhit.com
• Website: https://www.cheerhit.com